Terms and Conditions

Booking Terms and Conditions

Management reserves the right to amend or alter prices, sites and conditions at any time without notice.
Check in time for cabin accommodation is from 2pm. Checkout time is strictly 10am for cabins and for sites.

Unless previously arranged with reception, late departure fees may be incurred for occupancy exceeding these times.
Whilst we endeavour to meet our guest’s requests, site/cabin preference is not guaranteed.
Strictly only one vehicle is allowed per site/cabin.
Should you wish to vacate your site early due to weather conditions, no refund will be given. Tariffs and deposits are not refundable if your stay is cut short for any reason.

You must be over 18 years of age to stay with us, if you are not accompanied by a parent or guardian.
We reserve the right to evict guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given, and charges will apply for any damage caused.
Please note that according to Australian standards top bunks and elevated beds are not recommended for children under the age of 9. Australian Standards relate to the use of bunk beds and state that “Children under the age of 9 years are not recommended to use the top bunk. Also, children must not play on the top bunk.”

Minimum night stays may apply to peak seasons. Peak seasons are School Holidays, Easter, Christmas, and long weekends. Contact us directly for confirmation of minimum night stays as they may vary.

Cancellations & Refunds

If you wish to change any details of your booking, please contact us directly. We will do our best to assist you but cannot guarantee that changes can be made.

We do not offer refunds once you have arrived.

Low Season Cancellations

Cancellations providing more than 7 days’ notice to the arrival date will be refunded their initial deposit minus a $30 administration fee. Cancellations providing less than 7 days’ notice to the arrival date will forfeit the full deposit.

Peak season cancellations

If deposit payment is not received by 7 days prior to arrival, booking will be cancelled.  If booking is cancelled within the 7 days prior to arrival, deposit will not be refunded.

Once payment cut off dates have passed, the only valid bookings are those that have paid deposits.

Payments/Deposits
A deposit is required to secure each reservation. For all bookings, a deposit equal to the first night’s accommodation/site tariff must be paid at the time of making the reservation. Reservations will not be guaranteed without a deposit. We accept Visa and MasterCard for phone bookings. If a deposit is not paid by the required date, your reservation may be cancelled.

Peak season deposit requirements

Cancellations providing more than 14 days’ notice to the arrival date will be refunded their initial deposit minus a $30 administration fee. Cancellations providing less than 14 days’ notice to the arrival date will forfeit the full deposit.

Group Bookings 

 Group bookings are encouraged at Dorrigo Mountain Holiday Park, although please note that deposit amounts will vary depending on the total of your booking cost. To discuss your group booking, please contact us directly.